Zero Tolerancezero tol

Anybody exhibiting inappropriate behaviour may be removed from the Practice List.

We will not tolerate any aggression or abuse towards any of the doctors or staff, associated staff or other patients at any time.

Any inappropriate behaviour or misuse of our services will result in a WARNING LETTER being sent to your home address and recorded on your medical notes, any further offences will result in removal from our practice list and you will be asked to find another doctor.

More serious episodes such as threatening or violent behaviour will result in immediate removal from our practice list, and such incidents will be reported to the police. WE WILL NOT HESITATE TO CALL THE POLICE, whether a threat is expressed physically or verbally; in the practice OR over the telephone.

Please treat our receptionists with respect, whilst they endeavour to do their best to help you.

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