PATIENT SURVEY (Click Here or below)

Zero Tolerance Policy

Our practice staff are here to help you; our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to speak to a manager. If a manager is unavailable, please leave your details and we will then contact you and will be happy to address your concerns. However, shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Examples of unacceptable standards of behaviour:

Verbal abuse or aggression
Offensive or threatening behaviour
Attending the practice premises under the influence of alcohol

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so.

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. Coupled with this there a ongoing problems with recruiting GPs, practice nurses and other clinical staff and we appreciate that this can lead to increased levels of distress not only for the patients but for staff as well. However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

Welcome to Fforestfach Medical Centre

Patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

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Opening Times

We are open Monday to Friday between the hours of 8.00 to 18.30.

When We Are Closed

If you need to contact a doctor when the surgery is closed, you should contact the ‘Out-of-Hours’ service directly on 111.

Out-of-hours is available from 6.30pm to 8.00am Monday to Friday, all day on Saturdays, Sundays, bank holidays and any other times the surgery is closed.

ABMU Local Health Board is now responsible for the out-of-hours service. You can also contact the 111 Service (Previously NHS Direct) for Health Information and Advice 24/7.